Terms of Service

1. Acceptance of terms

By creating an account, accessing the dashboard, connecting third-party integrations, or otherwise using Slienode, you agree to these Terms of Service and our Privacy Policy. If you use Slienode on behalf of an organization, you represent that you have authority to bind that organization. If you do not agree, do not use the Service.

2. The Service

Slienode provides a business CRM and automation platform including omnichannel inbox, CRM, calendaring, funnels/forms, automations, and optional AI-assisted features. Features available to you depend on your plan, add-ons, and connected integrations (Meta, Google, and others).

3. Meta, Facebook, Instagram & WhatsApp

• You are responsible for obtaining lawful consent from end users before messaging them, and for template/HSM approvals where required by Meta.
• Message delivery, quality rating, and account status are controlled by Meta. Slienode does not guarantee delivery if Meta restricts your number or WABA.
• You authorize Slienode to process Meta Platform Data solely to provide the features you enable, as described in our Privacy Policy.
• You may disconnect Meta integrations and request deletion of related data at any time via Data deletion instructions.

4. Google APIs

If you connect Google services (e.g. Google Calendar or Google sign-in), your use is also subject to Google's terms and the Google API Services User Data Policy, including Limited Use. Slienode will only use Google user data to provide or improve the visible features you authorize (such as booking meetings), and will not use that data for ads or unrelated transfer/sale.

You can revoke Google access at any time in your Google Account permissions and/or by disconnecting Google inside Slienode settings. Deletion of stored Google-related tokens and synced data follows our Data deletion process.

5. Acceptable use

You agree not to:

• Violate applicable laws or third-party platform policies (Meta, Google, etc.).
• Send spam, phishing, malware, or deceptive content.
• Attempt unauthorized access to the Service, other accounts, or underlying systems.
• Reverse engineer, scrape, or abuse rate limits except as allowed by documented APIs.
• Upload unlawful, infringing, or harmful content.

6. Wallet & billing

Slienode uses a hybrid model: a fixed subscription fee plus a prepaid wallet for variable usage (WhatsApp conversation charges where applicable, AI credits, and similar consumables).

• Wallet funds are non-refundable and do not expire while the account remains active.
• If the wallet reaches zero, outbound automations/messages may pause until topped up.
• Subscription fees are billed in advance and are non-refundable for the current cycle unless required by law.

7. Data ownership & privacy

You retain ownership of CRM and content data you submit. We process it to provide the Service under our Privacy Policy. We do not sell your CRM data to data brokers or competitors.

You are responsible for providing required notices and obtaining consents from your end-customers for messaging, CRM storage, and AI processing you enable.

8. AI features

Optional AI features may send prompts and conversation context you supply to AI subprocessors to generate replies or summaries. AI outputs may be inaccurate; you must review critical communications before relying on them. Do not use AI features to process data in ways prohibited by Meta, Google, or applicable law.

9. Disclaimers & limitation of liability

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, SLIENODE DISCLAIMS WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION, OR THAT THIRD-PARTY NETWORKS (META, GOOGLE, CARRIERS) WILL DELIVER ALL MESSAGES OR EVENTS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SLIENODE AND ITS SUPPLIERS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM USE OF OR INABILITY TO USE THE SERVICE. OUR AGGREGATE LIABILITY FOR CLAIMS RELATING TO THE SERVICE SHALL NOT EXCEED THE AMOUNTS YOU PAID TO SLIENODE IN THE THREE (3) MONTHS PRECEDING THE CLAIM.

10. Suspension & termination

We may suspend or terminate access for policy violations, non-payment, legal risk, or abuse. You may stop using the Service and delete your account at any time using the data deletion process. Provisions that by nature should survive (billing owed, liability limits, ownership) survive termination.

11. Contact

Questions about these Terms: